Privacy Policy

Shipping Policy

  • The orders placed to be delivered within India processed will be processed in 15(buy now- 1 week & made to order- 15 days) days and shipped through a domestic courier company.
  • Please place different orders if you wish to ship them to two or more different addresses.
  • Once the products are shipped from our location, the shipper’s reference number (airway bill number / docket number) will be sent to you at that very moment.
  • By order of a Court or authorized administrative agency, we reserve the right to release information to local, state, central or international law enforcement officials.
  • While purchasing product through payment gateway the safety of all your transactions will ensure be ensured by the Company.

Return & Refund

  • We will be eligible for returns and 100% refund if the product delivered is damaged or the seal is open.
  • With respect to the above mentioned point, product should be returned within 3 working days of delivery.
  • Any defective product on delivery will need image verification. In case of defect or any damage, contact our customer care with pictures of the same. Our executive will help and guide you with refunds.
  • It is mandatory for every customer to record the delivery of product in video in order to avoid any dispute while returning the product.
  • In case of incorrect or changed product the customer will have to produce the video recorded within a quick span of time.
  • Refund will be done in the form of money back to the payment mode / account that was used at the time of transaction.
  • The following products shall not be eligible for return or replacement under this 3 Day Replacement Guarantee: A) Any product that shows physical damage to the box or to the product B) Any product that has been washed C) Any product that is not in its original condition D) Any product that is returned without the original retail box and all other items included with the packaging and accessories of the product at the time of delivery.
  • E) Return shipping cost to be bear by
  • In case of any query, please write to our customer care service at care@charujewels.com .

In case, the product received is the incorrect product

In this case if the issue is initiated immediately within 3 days on receipt of the product, we would refund 100% of the product cost. We urge you to not accept the product in this case. We will also bear the return shipping cost for any incorrect product delivered, along with the complete refund.

Return method & payment

  • We request our customers not to accept an incorrect product.
  • We will also bear the return shipping cost for any incorrect product delivered.
  • For all other products, we will refund 100% of the product cost in case the customer has availed our free shipping facility. If the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.
  • For refund the procedure will be done as the same mode of payment used during checkout. In case of cash on delivery mode, the refund will be done by online transfer of funds to the customer’s bank account.
  • The refund will be happen within 14 days of the receipt and inspection of the goods.

Cancellation

You can cancel the order within 48hours. The customer will be entitled to a 100% refund, if the customer chooses to cancel the order before the product is shipped. The policy as mentioned above will be applicable in case the product is shipped. Please contact us on mail@charujewels.com or speak with our customer care on
+91 93164 54500 (11:00 A M to 6:00 P M) for any doubts and concerns.

Privacy Policy

All the information provided by you, is voluntary, including the sensitive personal information.In accordance with the terms of this User Agreement, you are entitled to withdraw your consent at any moment, but please note that withdrawal of consent will not be retroactive.Considering your decision to become a user of the Website, you can change or modify your collected data.
We also keep a copy of the information which you originally provided to us in its archives even after you have updated your details.
When you visit the Website, due to the communication standards on the Internet, we will always automatically receive the URL of the site, of both, the site from where you came and to where you will be browsing.
Apart from this we also maintain a record of your Internet Protocol (IP) address, the proxy server, operating system, email patterns, and name of your internet service provider (ISP).
This information helps us improve our service by analyzing overall trends. The Website uses certain data that is stored in temporary cookies (that is not sensitive personal data or information). This information is further used by us and our service providers for the technical administration, research and development of the Website.
We may allow authorized third parties to place a unique cookie on your browser in the course of optimizing services to you and serve advertisements as well.
We do not store personal or sensitive information in the cookies. In order to fulfil our purpose of administration of services, research and development, quality management services. We may keep records of telephone calls received for inquiries, orders or other purposes.
The companies we allow to serve you advertisements include third party ad servers, ad agencies, ad technology vendors and research firms. We might also “target” some specific ads to you.
We do NOT use any of your personal information to target ads. Hence we won’t be liable or responsible to any kind of damage or viruses that may infect your equipment. This situation might occur when you access, use, or browse the Website for downloading any material or content from the Website.
Your sole remedy is to discontinue using the Website in case you are dissatisfied with the service. This privacy policy is applicable to the websites and services that are operated and managed by Charu Jewels.
We play no role in controlling any site that is displayed as search result or as a link from its services. We won’t be responsible or liable where your personal details are solicited due to other site cookies.
Accordingly, we do not make any representations concerning the privacy practices or policies of third parties. We cannot assure you of their details to be trustworthy. Any false act due to the unauthorized content on their website won’t be our responsibility.
We encourage you to read the privacy policies of such websites. The inclusion or exclusion of the website, the website’s provider, or the information on the website does not imply any endorsement by us.
The Website may enable you to communicate with other users or ask you to share your personal details. For any misuse of such information that is made available by visitors, we hereby expressly disclaim to any liability.
We value the privacy of our associates and their information provided to us. Your IP address and other details are not shared with any third-parties without your permission or except when required by law. Notwithstanding the above, in order to help grow our business, we may share some of the findings and details with advertisers, sponsors, investors, strategic partners, and other trustworthy parties, without obtaining any approval from you. We will further respond appropriately to all your privacy concerns. We do not disclose any information, such as your password, credit card number and bank account number to anyone in our loop (such as advertisers, sponsors, etc.)

Terms And Conditions

Charu Jewels Introduction

This website is owned and operated by Charu Jewels having The Flagship Store at 5th, Union Square, Rangila Park Crossroads, Ghod-Dod Road, Surat – 395 007 (Gujarat), India. In using the website’s services, you are deemed to have accepted the Terms and Conditions listed below. They can further be revised from time to time. There are certain Terms and Conditions mentioned below for you to understand and follow till the time you are accessing the website. The brand acquires the right to change these terms & conditions from time to time without any prior notice to intimation and the customers and are further requested to have a check within regular intervals. All rights, including copyright, related to the website and brand are owned by Charu Jewels itself. Without the permission, no one is entitled to copy the matter of the website or use it for their personal reasons.. In case of any doubts and queries regarding the terms & conditions, comments or complaints about our website, please email us at care@charujewels.com or call us on +91 93164 54500

Eligibility Criteria

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. People below 18 years are prohibited to make any use/purchase/contact from/with this website.
Those who choose to access this website across India are responsible for compliance with local laws. We will deliver the products only within India and in case of overseas shipping we will not be liable for any claims.
There might be a scenario where the state might require a special documentation to carry sales without dual taxation as the product is being sold from one state to another. In such case we might receive an order from the concerned state or let’s say from the state where the product is to be delivered. Under such circumstances we retain the right to accept or reject the order.

Pricing and Payment Terms

Prices throughout the website are quoted in Indian Rupees (INR), and payment can only be accepted in mentioned currency. The Prices mentioned comprise of GST. The packing costs will be incurred on the total price of the products purchased.
The content and prices displayed on the website have been completely looked after by the concerned team at Charu Jewels. Regarding the payment of the product, following the confirmation of the order your mentioned account will be debited at the same day.
All the information about the products and the brand displayed on www.charujewelsonline.com constitute an invitation to offer. Your order of purchase will constitute your offer that is subjected to the terms and conditions as mentioned. We can undertake the decision to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

Your Obligations

To avail the benefits and services of Charu Jewels, you will have to provide true, current, and complete information about yourself as prompted by Charu Jewels registration form.
It is a mandatory effort of the customers to provide the brand with their complete and true information in order to maintain and promptly update the Registration Data. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Charu Jewels has reasonable grounds to suspect such information for not being in accordance with this User Agreement. In such cases, we have the right to suspend or terminate your membership with us and refuse to provide you with any access to the Website. In case of any event that leads to non-delivery due to your negligence (i.e. wrong name or address or any other wrong information), the extra cost incurred by Charu Jewels for redelivery shall be claimed from you and you shall further pay such cost. The address mentioned for the product delivery should be correct and current in all respects. Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to follow the terms and conditions included in the item’s description.

Restrictions

Charu Jewels reserves the right, at our sole discretion, to limit the quantity / value of the items purchased by you and such restrictions may be applicable to orders placed by the same account. The same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Charu Jewels reserves the right, at their sole discretion, to prohibit sales to any one as it may deem fit.

Security

Accessing the website for a longer time or from an unauthorized account can question site’s security. No one is further permitted to alter or misuse the content of the website. Anyone who attempts to hinder the site’s service and security through the means of virus won’t be allowed to avail any of the benefits. Sending unsolicited email or “overloading”, “flooding,” “spamming,” “crashing,” such activities are the external viruses that will disrupt the security of the site. Forging any TCP/IP header or any personal information of the site into any network or newsgroup will be a question under civil or criminal liability. Charu Jewels will further investigate such violations and stay in continuous loop with the concerned authorities to identify the guilty.You cannot use any kind of device to disturb the ongoing activities of the site. You can further not attempt to use any kind of device, mechanism, software or web browser that will question website’s security. If any such activity will be tracked, the concerned person will be questioned about it.

Order Cancellation

Charu Jewels beholds the right to cancel certain orders due to some unavoidable circumstances. Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department are certain issues that withdraw us from processing your order further. Before accepting any order we may also require some additional information for verification/s. You will be kept in loop with Charu Jewels and the action taken in relation to the mentioned situations.

Privacy Policy

Privacy ensures trust hence your personal details registered with us won’t go for a toss. Your privacy is equally important to us.

Fraudulent Transactions

Any fraudulent use of the Site and other unlawful act that breach these Terms & Conditions will not be accepted. And this entitles us to take legal action against that person.Under such circumstances, Charu Jewels is also entitled to avail the product cost, collection charge, and lawyer’s fee from the concerned person.

External Material

Any activity by you that damages or interrupts website’s provision, will not be appreciated. You are not authorized to alter the website’s authenticity with unwanted viruses. We cannot assure you whether the website is free from computer viruses or not, hence we request you to ensure your own precautions in this matter. We will always ensure your connectivity with us through the website. However, this at times will not be possible because of various unavoidable reasons, and we are not liable if the website is unavailable.

Liability

With the concept of “online shopping/order,” we are not entitled to any damage or loss incurred by someone else or some other reasons. As required by law, the matter comes to our concern even if we could have foreseen the loss or the possibility of it was brought to our attention.

Disclaimer

We acquire the authority to change the Site Disclaimer at regular intervals or as required. You will be further notified with the change by observing the new site disclaimer on the website. In case you aren’t governed by the changes, you can willingly switch to the option of not using the website and its services.

Copyright & Trademark

All the intellectual property rights in relation to entire matter of the website have been reserved by www.charujewels.com. No one is authorized to use the brand identity of Charu Jewels even if they can access the Website.
The Contents on the website are intended solely for personal, non-commercial use.The content comprises of all the materials such as, images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and other written material. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of www.charujewels.com or its suppliers and they are protected by Indian and international copyright laws.

Termination & Cancellation

This User Agreement will be in effect until terminated either by you or www.charujewels.com. In case you are willing to terminate the Agreement, you will have to send us in writing through Indian Postal System. The writing should mention about your consent to discontinue any further use of the website and other concerned services.In-case of any emergency or unfavourable situation, the website may terminate this User Agreement and may do so immediately without notice, prohibiting access to the Website as well.Without any liability to www.charujewels.com, the termination can be acted upon. All the content copied or downloaded shouldn’t be in your records upon any termination of the User Agreement by either you or www.charujewels.com. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.

Terms and Conditions Modification

Without any prior notification to you,www.charujewels.com reserves the right to modify the terms and conditions of this User Agreement at any time. Once the changes are done, we will inform you via e-mail, registered by you with www.charujewels.com. Following the notification mail, you can easily access the latest version of the agreement. In case you want to address anything regarding the same, it is advisable for you to review it at www.charujewels.com. You can also discontinue our services if you do not find the agreement feasible. However, if you continue to use the service, you shall be deemed to have agreed and accepted the modified terms and conditions and abide by the User Agreement.